Privacy Policy
Last updated: 20 September 2026
About this policy
NK Collective is a creative, digital and business support studio based in Bendigo, Victoria, working with clients across Australia.
This policy explains how we collect, use, store and share personal information when you visit our website, contact us or use our services.
References to “we”, “us” and “our” mean NK Collective. Privacy enquiries can be sent to hello@nkcollective.com.au.
We respect your privacy and will meet the privacy obligations that apply to our business.
Information we collect
The information we collect depends on your enquiry or project. It may include your name, business name, email address, phone number, billing details and written correspondence.
For career services, you may provide employment history, qualifications, achievements, referee details and application documents.
For business and digital projects, you may provide business records, brand assets, website content, photographs, account permissions and information relating to your customers or staff.
Our website and connected services may also collect technical information such as your IP address, browser, device, pages visited and interactions with the website.
Please provide only the information needed for your project. Do not send identity documents, tax file numbers, medical records or other sensitive information unless we have discussed why it is necessary and how it will be handled.
How information is collected
We usually collect information directly from you through website forms, email, WhatsApp, Airtasker, social media or files you share.
We may also receive information from someone you authorise to act on your behalf or access information within accounts you authorise us to work on.
When providing another person’s information, you must have the appropriate authority to share it.
You can make a general enquiry without identifying yourself. However, we may need your contact and billing details to provide a quote, complete a project or issue an invoice.
How we use information
We use relevant information to respond to enquiries, prepare quotes, deliver agreed services, communicate about projects, process payments and maintain business records.
Information may also be used to troubleshoot problems, protect accounts, improve our services and meet legal obligations.
We do not sell personal information or use confidential client material for unrelated purposes.
If we send promotional messages, we will do so with consent or another lawful basis. You can unsubscribe or email us to stop receiving marketing. Necessary project and payment messages may still be sent.
Service providers and sharing
We use third-party services to operate our website and business. Depending on the project, these may include Wix, Google Workspace, Canva, Microsoft services, Hnry, WhatsApp, Airtasker and relevant website or advertising platforms.
These providers may process information needed for hosting, communication, file storage, design, invoicing or delivery of your project.
We may also disclose relevant information to professional advisers or authorities where required or authorised by law.
Client documents, private correspondence and personal information will not be published in our portfolio without appropriate permission. Permission to complete a project does not automatically authorise publication of confidential material.
AI-assisted tools
Some work may involve AI-assisted tools for drafting, editing, research or design support. Any personal information processed through these tools remains subject to this policy.
We will minimise identifying details and discuss any proposed use of sensitive or confidential information where additional permission is needed. Tell us before work begins if your project has restrictions on particular tools or data handling.
Cookies and website tracking
Our website uses cookies and similar technologies for functionality and may use additional tools for analytics or advertising.
Meta & Google Analytics
Where a cookie preference control is provided, you can use it to manage the available choices. You can also control cookies through your browser. Blocking some cookies may affect website functionality.
External websites and embedded services may collect information under their own privacy policies.
Storage, security and overseas processing
Information may be stored on business devices and within the cloud services used to deliver our work.
We take reasonable steps to protect information against unauthorised access, loss, misuse or disclosure. No online service can guarantee complete security.
How long information is retained
We retain information for as long as reasonably needed to deliver services, maintain required records and resolve relevant enquiries or disputes.
Retention periods vary depending on the type of record and applicable legal requirements. When information is no longer needed, we will take reasonable steps to delete it or remove identifying details, subject to lawful retention requirements and backup arrangements.
Please retain your own copies of completed work. Our services do not include indefinite file storage.
Access, corrections and deletion requests
You can email hello@nkcollective.com.au to request access to your personal information, correct inaccurate details or request deletion.
We may need to verify your identity. We will consider requests within a reasonable period and explain any lawful reason why a request cannot be fully met.
Deletion may not be possible where records must be retained for legal obligations or an unresolved dispute.
Privacy concerns
If you have a concern, email hello@nkcollective.com.au with the relevant details and the outcome you are seeking.
We will review your concern and aim to respond within 30 days. If more time is needed, we will explain why.
Where the matter falls within its jurisdiction, you may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Policy updates
We may update this policy when our practices or obligations change. The current version will be published on this website with an updated date. Where required, we will separately notify you of material changes.
Contact
NK Collective
Bendigo, Victoria, Australia
Email: hello@nkcollective.com.au
WhatsApp messages: 0417 628 498