Privacy Policy
This policy explains how NK Collective ("we", "us") collects, uses, stores and discloses personal information.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: 27/08/2026
Information We Collect:
We collect only what is needed to quote for and deliver work.
Information you give us directly
Name, business name, email address and phone number
Project details, briefs and source material you send us
Billing information such as ABN and business address
Any content you provide for use in a deliverable
Information collected automatically
Website analytics including pages viewed, approximate location and referring site
Technical data such as browser type and device
Sensitive information
Career document work sometimes involves information that is sensitive under the Privacy Act, including employment history, qualifications and in some cases health or disability information relevant to an application.
We collect this only where you supply it for that purpose, use it only to prepare your documents, and delete it on request.
Why we collect it
To prepare quotes and scope work
To produce and deliver the work you have engaged us for
To issue invoices and meet tax and record keeping obligations
To respond to enquiries and provide support
To improve the website and our services
We do not sell personal information. We do not add you to a mailing list unless you ask.
Who we share it with
We share personal information only where necessary to deliver the service and only with:
Service providers that host our website, email, file storage, invoicing and payment processing
Our accountant or bookkeeper, for financial record keeping
Anyone else you direct us to, such as a printer or a platform where work is deployed
Government or law enforcement, where required by law
Some providers store data overseas. Where that happens we take reasonable steps to ensure the provider handles information in a way consistent with the Australian Privacy Principles.
How we store and protect it
Files are stored in access controlled Google services
Accounts use strong, unique passwords and multi factor authentication where available
Access is limited to what is needed to complete the work
Client passwords are not requested. Collaborator or delegated access is used instead
No method of transmission or storage is completely secure. We take reasonable steps but cannot guarantee absolute security.
How long we keep it
Project files and correspondence are kept for seven years to meet Australian tax and record keeping requirements. Source material that is no longer needed is deleted earlier on request, except where we are legally required to retain it.
Complaints
If you believe we have breached the Australian Privacy Principles,
contact us first at hello@nkcollective.com.au
and we will investigate and respond within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Policy Updates
We may update this policy occasionally. Changes will be posted on this page with an updated date.