Terms and Conditions

Last updated: 20 September 2026

About these terms
These terms explain how NK Collective provides creative, digital and business support services.
Your accepted quote, proposal or written service agreement sets out the specific scope, price, deliverables and timing for your project. These terms form part of that agreement when provided or linked before you accept it.
Any different terms expressly agreed in writing for your project take priority over these general terms, subject to applicable law.
Simply visiting our website does not create an obligation to purchase services.

Our services
Our services include business documents, website design, SEO, branding, graphic design, social media, advertising, audits and career documents.
Only the work described in your accepted quote or agreement is included. Examples shown on our website do not mean every project includes the same features, files or services.

Quotes and getting started
A project begins once its scope and price have been accepted in writing, any required initial payment has been received and the necessary information or access has been supplied.
Quotes are based on the information available when they are prepared. If new requirements materially change the work, we will explain the impact and seek written approval before carrying out additional paid work.
Advertised starting prices apply to the stated package or minimum scope. Your final quote will reflect your requirements.

Payments and GST
Prices are in Australian dollars. Quotes and invoices will identify GST and the total payable.
Unless otherwise agreed in writing, direct projects require a 50% initial payment, with the remaining balance due on completion before final unwatermarked files or the agreed handover are released.
Some smaller tasks or ongoing services may require payment upfront. The arrangement will be disclosed before acceptance.

For work booked through Airtasker or another marketplace, payment must follow that platform’s requirements. These terms do not override applicable platform terms.

Additional expenses
Unless expressly included, project fees do not cover advertising spend, hosting, domains, subscriptions, paid apps, stock licences, printing or other third-party charges.
We will seek approval before incurring additional expenses on your behalf. Any ongoing costs needed to operate the agreed solution will be identified where reasonably foreseeable.

Communication
Projects are managed through written communication, including email, WhatsApp or the platform through which the work was booked.
Written communication keeps instructions, approvals, scope and feedback clear. Phone and video meetings are not part of our standard service.
If you have accessibility requirements, please tell us so we can discuss a workable communication arrangement.

Your responsibilities
You are responsible for providing accurate information, necessary content and authorised account access within the agreed timeframe.
You must have permission to use and share any photographs, logos, text, customer information or other material supplied for the project.
Please disclose relevant deadlines, technical requirements, confidentiality restrictions and intended uses before work begins.
We will raise issues we identify, but you remain responsible for confirming factual details about your business, qualifications, products and services.

Timeframes and delays
We will agree on a delivery timeframe or estimate appropriate to the project.
Timing depends on the scope, timely receipt of materials, feedback and any third-party dependencies. We will advise you of delays we become aware of and discuss a revised schedule.
If essential information or approval is outstanding, work may be paused after written notice. Restart dates depend on availability. Any additional cost must be agreed before it is incurred.

Drafts, feedback and touch-ups
Drafts are provided for review and may be watermarked.
Your quote will state the included number of concepts and touch-up rounds. Please provide consolidated feedback so changes can be addressed efficiently.
A new design direction, extra pages, additional products, replacement content or other work outside the accepted brief may require a separate quote.
Correcting our failure to meet the agreed scope is not treated as an optional paid touch-up. Nothing in this section limits your statutory rights.

Approvals and final delivery
Please check names, contact details, dates, prices, spelling and supplied factual information before approving work for publication or printing.
We will obtain approval before publishing or submitting work on your behalf unless your written instructions already authorise that action.
Final delivery includes the formats and access specified in your quote. Editable files, templates, source files or training are included only where agreed.
Your approval does not remove our responsibility for work that fails to meet the agreement or applicable law.

Ownership and licences
You retain ownership of the material you provide.
Once payment is complete, you may use the agreed final deliverables for their stated purpose. Any transfer of copyright or exclusive rights will be specified in writing.
We retain rights in our pre-existing templates, methods and tools. Where these are included in a deliverable, you receive the permission needed to use that deliverable for the agreed purpose.
Fonts, stock images, Canva elements, software and other third-party assets remain subject to their own licences.
We cannot transfer rights that their owners do not permit.
Unused concepts and working files are not included unless agreed.

Portfolio and testimonials
We may ask to display completed work, your business name or feedback in our portfolio or marketing.
We will obtain appropriate permission before doing so and respect agreed confidentiality restrictions. Personal career documents and private information will not be published without express permission.

Websites, accounts and ongoing support
Website projects include only the pages, features, integrations and support described in the accepted scope.
Hosting, subscriptions, renewals, maintenance and future updates remain your responsibility unless covered by an ongoing agreement.
Third-party platforms may change their functionality, pricing or policies. We will explain relevant dependencies but cannot control those changes.
We remain responsible for performing our agreed work with appropriate care and skill. Changes made by you or another provider after handover may require separate troubleshooting.

SEO, advertising and career outcomes
We do not guarantee particular search rankings, AI search citations, traffic, sales, leads, advertising returns, interviews or job offers unless a specific outcome has been expressly agreed.
Results depend on factors beyond our control, including competition, budgets, platform decisions and employer requirements.
This does not reduce our responsibility to deliver the agreed services competently or meet any express promises made in your agreement.

Business documents and specialist advice
Our document services may include research, writing, design and organisation of information.
Unless expressly agreed with an appropriately qualified professional, they do not include legal, tax, financial or other regulated professional advice.
Documents involving legal obligations, workplace safety or regulated activities should be reviewed by an appropriately qualified adviser before use. We will not represent a document as professionally certified unless that certification has actually been obtained.

Confidentiality
We will use confidential project information to deliver the agreed work and operate the associated business processes.
We will not disclose confidential information except with permission, where reasonably necessary for authorised service delivery or where required by law.
Our Privacy Policy explains how personal information is handled. Please raise any special security requirements before sharing files.

Cancellations and refunds
You may request cancellation in writing.
For a change of mind cancellation, we may charge a reasonable amount for work already completed and approved, unavoidable third party costs. We will explain the calculation and refund any payment exceeding that amount.
An initial payment is not automatically forfeited simply because it is called a deposit.
If we cannot complete the project, we will discuss a suitable handover and refund amounts attributable to services not supplied, together with any further remedy required by law.
Ongoing services may have separately agreed notice periods or minimum terms. These will be provided before acceptance.

Consumer rights
Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Where consumer guarantees apply, services must meet those guarantees. Depending on the circumstances, you may be entitled to correction of a problem, cancellation, a refund or compensation.
Please contact us promptly if you believe our work does not meet the agreement so we can assess the issue and arrange the appropriate remedy.

Disputes
Email hello@nkcollective.com.au with the project details, your concern and the resolution you are seeking.
We will review the matter and attempt to resolve it fairly through written communication. This process does not prevent either party from exercising legal rights or approaching an appropriate dispute resolution body.
Website materials and resources
Our website content and downloadable resources are provided for general information. Their suitability depends on your circumstances.

You may use resources in accordance with the licence or instructions provided. You must not resell, redistribute or claim ownership of our materials unless permitted.

Changes to these terms
Updated terms will be published with a revised date. Changes will apply to future engagements and will not retrospectively alter an existing project without agreement.

Applicable law
These terms are governed by the laws of Victoria and applicable Australian laws. This does not remove any mandatory protections or rights available in another applicable jurisdiction.

Contact
NK Collective
Bendigo, Victoria, Australia
Email: hello@nkcollective.com.au
WhatsApp messages: 0417 628 498